Last updated: September 29, 2024
Thank you for shopping at Rare chemistree !
We take pride in offering high-quality skincare and essential oil products, and we want you to be fully satisfied with your purchase. Due to the personal nature of our products, we only accept returns in the event of damaged or defective items.
Please read our policy below for more information:
1. Returns
Because our products are personal care items, we do not accept returns or exchanges for any other reason than if the item is damaged or defective. This is to ensure the safety and hygiene of all our customers.
If you receive a damaged or defective item, please notify us within 7 days of receiving your order so we can assist you with a return, exchange, or refund.
2. Refunds
Refunds will only be processed for damaged or defective items. Once we receive and inspect the returned product, we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5-7 business days.
Please note:
- – Shipping fees are non-refundable.
- – If the returned product is found to be in usable condition, or the return is made outside the 7-day window, your refund may be denied.
3. Defective or Damaged Products
We take great care in packaging our products, but in the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will offer a replacement, exchange, or full refund based on your preference. Please provide photos of the damaged product and packaging so we can assist you further.
4. Final Sale and Non-Returnable Items
Certain items cannot be returned or exchanged for hygiene and safety reasons. These include:
- – Opened or used products.
- – Limited edition or promotional items.
- – Gift cards.
5. How to Return an Item
To initiate a return or exchange, please follow these steps:
- – Contact our Customer Service team at support@rarechemistreee.com.
- – Provide your order number and details of the product(s) you wish to return or exchange.
- – Once your return is approved, we will arrange the pickup of the product(s).
- – Please package the product securely and hand it over to the assigned delivery partner.
6. Contact Us
If you have any questions or need assistance with a return or refund, please feel free to reach out to us at:
- – Mobile number : +91 8668376934
- – Email : support@rarechemistree.com
- – Address : 3rd Floor, Laxmi Vihar, Beltarodi, Nagpur, 440037
We appreciate your understanding and support as we strive to provide you with the highest quality products. Thank you for choosing Rare Chemistree!